Last Updated: October 7, 2026 | Researched by Akusoli Insoles Editorial Team | 12 Min Read

Akusoli Scam or Real Company? Who Is Behind the Brand and What Buyers Report

Pair of Akusoli Insoles with teal toe pads, blue hexagon arch nodes, purple heel nodes, silver magnet studs and a green center gem

The Akusoli scam question has a two-part answer. Akusoli is not a phantom shop that takes payment and ships nothing: the brand is operated by a registered Lithuanian company, UAB Mindra, and customers do receive Akusoli Insoles. The genuine risk sits in the checkout and billing experience, where the Better Business Bureau gives the US-facing business an F and a steady run of complaints describe add-ons, extra charges and slow refunds.

This page looks at the company side only: registrations, web addresses, complaint files and what you can do to protect your money. If you want to know whether the insoles themselves live up to their marketing, our claim-by-claim product investigation covers that separately, and the Akusoli Insoles overview on our homepage explains what the product is.

Check the Current Akusoli Insoles Offer

What Does the Public Record Show at a Glance?

Each line below was checked on October 7, 2026, against the source named in the right-hand column.

QuestionWhat we foundWhere it comes from
Who sells Akusoli?UAB Mindra, Vilnius, Lithuania (company no. 306042105)Vendor terms and impressum
Is there a US business?Wellnova Solutions Inc, listed as "dba Akusoli," Brentwood, TennesseeBBB business profile
BBB standingF rating, not accredited, 58 complaints closed in three yearsBBB business profile
How old are the store domains?Both registered in March 2024Domain registry (RDAP) records
Any regulator action?None found naming Akusoli, Wellnova or UAB MindraSearches of FTC, ASA, CFPB, Tennessee and Truth in Advertising
Can you cancel?Within 24 hours of ordering; after that the return process appliesVendor help center

Who Actually Runs the Akusoli Brand?

The company named in Akusoli's legal pages is UAB Mindra, a Lithuanian private limited company that describes itself as "trading as Akusoli brand and other Wellness brands."

"UAB" is the Lithuanian abbreviation for a private limited company, roughly the equivalent of an LLC in the United States. The impressum lists a registered office at Gynėjų st. 4-333, LT-01109 Vilnius, the company number 306042105 and the VAT number LT100015404810. Oddly for a business selling mainly to American shoppers, the terms say they are governed by the law of Delaware. A search snippet from a Lithuanian business register suggests the company was set up in 2022 and is classed as a micro enterprise, but we could not open the register page itself, so treat that detail as unconfirmed.

Which Other Company Names Appear Around Akusoli?

Three more names show up when you follow the paper trail, and they are linked to the brand with very different levels of certainty.

NameLocationRole in the recordHow firm is the link?
UAB MindraVilnius, LithuaniaSeller named in the terms, privacy policy and impressumFirm (vendor's own documents)
Wellnova Solutions IncBrentwood, TennesseeThe BBB profile lists it as "dba Akusoli" and shows the same US phone number the vendor publishesStrong but not registry-confirmed
Bewell EU, UABVilnius, LithuaniaThe Amazon listing shows "Sold by: Bewell EU" on one Akusoli productSeller role confirmed; ownership not confirmed
UAB AusicaKaunas, LithuaniaNamed by one secondary websiteUnverified

A register snippet places Bewell EU at the same Vilnius street address as UAB Mindra, and a scam-checker search snippet reported that an earlier version of the store's impressum named "UAB BeWell EU" (the live impressum names UAB Mindra). Neither point could be confirmed in an official registry, so we describe these as reported connections rather than proven common ownership.

Why it matters: a seller with a real registration, a street address and a phone line is reachable, which separates Akusoli from the fake stores that vanish after a sale. Spreading the brand across a Lithuanian seller, a Tennessee business and an Amazon reseller does make it harder for a buyer to know which entity to complain to.

Does a 3.9 Trustpilot score prove Akusoli is safe to buy from? No single score settles it. Akusoli's largest Trustpilot profile is managed by the company, which asks buyers to post reviews, which tends to lift the average, while the smaller unclaimed profiles and the BBB file are far more negative. Read all of them together before deciding.

Why Does Akusoli Sell Through More Than One Web Address?

Akusoli runs at least two store domains, a "get-akusoli" storefront and the brand's main .com address, and both were registered only in March 2024.

Registry records show the main brand domain was created on March 18, 2024, and the get-akusoli storefront eight days later, on March 26, 2024. Both were registered through GoDaddy and both use Cloudflare for DNS. A two-year-old domain is not evidence of wrongdoing, but it does mean the brand has a short public track record compared with long-established insole makers.

What Happened to the Country Domains?

Instead of separate national stores, Akusoli serves language and region versions from its main sites.

  • Denmark: the akusoli.dk address now forwards to a Danish promotional page with no company details and a "70% rabat" link, which looks like a third-party affiliate page rather than the vendor's store.
  • United Kingdom: akusoli.co.uk did not resolve when we checked, so UK buyers order through the main store or Amazon.co.uk (see our guide for buyers in Britain).
  • Germany: akusoli.de refused the connection.

The practical lesson is to start any purchase from a link you trust and to be wary of look-alike promotional pages. Our rundown of genuine Akusoli purchase channels lists the routes we could confirm.

What Do the BBB File and the Trustpilot Profiles Say About Akusoli?

The trust signals point in different directions: one very large Trustpilot profile is mostly positive, while the BBB file and two smaller Trustpilot profiles are strongly negative.

SourceReading (as of October 2026)Context you need
BBB, Wellnova Solutions Inc dba AkusoliF rating; 58 complaints closed in the last three years; 16 customer reviewsNot BBB accredited; business start date listed as April 9, 2024; counts move week to week
Trustpilot, main .com profile3.9 out of 5 from 27,593 reviewsClaimed by the company since 2024 and set to invite customers to review
Trustpilot, get-akusoli storefront profile2.0 out of 5 from 12 reviewsUnclaimed; 92% of reviews are one star
Trustpilot, Danish profile1.6 out of 5 from 42 reviewsUnclaimed; 88% one star; the domain now forwards elsewhere
Gridinsoft site scanner64/100, labelled "Trusted but Verify"Notes complaints about unauthorized card charges
Scamadviser, ScamDocNot retrievedBoth pages blocked our checks, so we quote no number

Why Is the Biggest Trustpilot Score So Much Higher Than the Rest?

The difference comes mostly from how each profile collects its reviews.

The large profile is claimed by the business, runs on a paid Trustpilot subscription, sends invitations to buyers and replies to every negative review, usually within a day, with a note that replies may be AI-assisted. Its star split is polarized: about 47% five-star and 27% four-star, but also 14% one-star, with very little in between. Invitations usually arrive soon after delivery, so they capture first impressions more than long-term wear. The two unclaimed profiles receive only reviews that customers post on their own initiative, which skews toward people with a problem. Neither view is the whole truth; together they show a product many people are content with and a buying process that a sizeable minority found frustrating. The full map of where Akusoli reviews are posted goes deeper into each source.

What Does an F From the BBB Actually Mean?

A BBB letter grade reflects how a business handles complaints filed with the bureau, not a lab judgment of the product.

The BBB does not publish its full scoring here, and the complaint texts on the profile load in a way our tools could not read. Search summaries of those complaints describe orders growing from one pair to several and trouble cancelling. An F therefore tells you to expect friction if something goes wrong with an order; it does not say the insoles are counterfeit or that the company is acting unlawfully.

What Billing and Upsell Complaints Keep Coming Up?

The most consistent complaint about Akusoli is not the insole but the bill: buyers say extra items and extra pairs ended up on their card, and the vendor's own documents explain part of why that happens.

What Does the Vendor Itself Say About Extra Charges?

Two passages in the vendor's own help center and terms describe exactly the mechanics that buyers later complain about.

  • Separate charges for add-ons: the help center states, "If you added any accessories or upsells to your order, they will show as a separate charge on your bank statement."
  • One-click payment: under that heading, the terms say "you agree that we may securely store your payment and shipping information and use it to process future transactions without requiring additional confirmation or input from you."
  • A whole upsell catalog: the help center has an "Akusoli Upsells" category covering a shoe deodorant, a gel pack and arch support inserts, and a separate article lists a moisture-absorbing heel support and a bunion wrap.

Put together, this means a single checkout can produce several card transactions, and a stored card can be charged again after a one-click acceptance without you re-entering details. That design is legal in many places, but it is easy to accept an extra item by accident on a phone screen.

What Do Buyers Report on Review Sites?

The complaint themes below appear across Trustpilot, BBB summaries and a scam-scanner report; we list them without reviewer names.

  1. A small order in pounds that, according to one UK reviewer, ended up costing more than three times the expected total.
  2. Charges for add-ons the buyer says never arrived.
  3. A small separate "coating" fee the buyer did not expect.
  4. An order in euros that reportedly doubled even though the buyer says the extra offers were declined.
  5. Gridinsoft's summary of one report describing nine orders charged for a single order placed.
  6. Several four-star reviewers who liked the insoles but still complained about "too many add-ons during checkout."

The consumer-law website LegalClarity (June 30, 2026) also describes buyers who meant to order one pair being billed for four to six. That is a secondary write-up, so we treat it as supporting colour rather than primary evidence.

How to read this pattern: repeated, independent descriptions of the same billing problem are a real warning sign, even though the company ships the product. They explain why our full Akusoli Insoles review places most of the risk in the buying experience rather than in the insole.

Can you cancel an Akusoli order straight after checkout? Yes, but only briefly. Akusoli's help center allows cancellation within 24 hours of placing the order; after that window, you have to go through the 60-day return process instead, and return shipping is at your own cost.

Has Any Regulator or Court Taken Action Against Akusoli?

We found no regulator action and no lawsuit naming Akusoli, Wellnova Solutions or UAB Mindra as of October 2026.

We searched the Federal Trade Commission, the Consumer Financial Protection Bureau, Tennessee state sites, the UK Advertising Standards Authority and Truth in Advertising. None returned a case, ruling or warning about this brand. That is meaningful, but it is not a clean bill of health: regulators act on a small fraction of complaints, and a lack of action only tells you nothing formal has happened yet.

What Rules Apply to Magnetic Insole Marketing in General?

Regulators have dealt with the magnetic-therapy category before, and those decisions set the standard any seller should meet.

  • FTC, 1999: a consent order against Magnetic Therapeutic Technologies, Inc. (Docket C-3897) covered magnetic insoles and barred health claims without "competent and reliable scientific evidence." It concerns a different company, but it shows how US regulators view unproven magnet claims.
  • ASA, United Kingdom: the advertising regulator says it has "yet to see any convincing evidence that magnets that are worn on or around the body can have a positive impact on health."
  • Subscriptions: the FTC's "Click-to-Cancel" rule was struck down by the Eighth Circuit on July 8, 2025, so it does not apply. Federal ROSCA rules, Section 5 of the FTC Act and state automatic-renewal laws still do, which matters because Akusoli's terms mention monthly billing for some products.

Against that background, the vendor's tagline about "effective pain relief" is the claim most exposed to criticism. The evidence notes on our benefits page explain what the research actually supports.

How Can You Order Akusoli Without Paying for Things You Did Not Want?

Most of the reported problems can be avoided with a slow, deliberate checkout and a quick look at your statement afterwards.

  1. Pay with a credit card. The vendor's terms accept credit cards, PayPal and other electronic payments. In the United States, a credit card gives you the strongest federal dispute rights; debit cards are protected less.
  2. Choose the quantity once and check it twice. Multi-pair options are offered at checkout, and several complaints involve buyers who say they ended up with more pairs than intended.
  3. Read every pop-up before you tap. Upsell screens for deodorant, gel packs, arch inserts and similar items appear during and after payment; decline anything you did not plan to buy.
  4. Screenshot the final summary. Save the page that shows items, quantities and the total before you confirm.
  5. Compare the confirmation email. If the email lists anything you did not choose, contact support the same day.
  6. Use the 24-hour cancellation window. Corrections are easiest before the order is processed.
  7. Check your card statement within a week. Remember that add-ons appear as separate lines, so count every charge from the merchant.
  8. Keep the support details. Akusoli lists [email protected] and a US phone line, +1 (682) 228-2210.

Buying on Amazon is another route with its own return rules; our notes on the Akusoli Amazon storefront explain how to tell the brand store from look-alike listings.

See the Akusoli Insoles Order Page

Decline any add-ons you did not plan for • Cancel within 24 hours if needed

What Should You Do if Akusoli Charged You More Than You Ordered?

Contact the seller first, then use your card issuer's billing-error process if the charge is not reversed; the Federal Trade Commission sets out the steps and deadlines.

StepWhat to doDeadline or detail (FTC guidance)
1. Ask the sellerEmail or call Akusoli support with your order number, the unexpected charge and your screenshotsKeep a dated record of every contact
2. Write to your card issuerSend a billing-error dispute in writing to the issuer's dispute addressIt must arrive within 60 days after the first statement showing the error was sent to you
3. Wait for the investigationThe issuer looks into the charge while you may withhold the disputed amountAcknowledgement within 30 days; resolution within 90 days
4. Items never deliveredInclude goods that did not arrive as promisedThe FTC treats these as billing errors too
5. Debit card usedCall your bank immediatelyDebit cards carry weaker protections, so speed matters
6. Report itFile a report at ReportFraud.ftc.gov and, if you wish, a BBB complaintReports help regulators spot patterns

What if Extra Products Arrive That You Never Ordered?

Federal guidance is clear that unordered merchandise does not have to be paid for or sent back.

In the FTC's words: "You never have to pay for things you get but didn't order. You also don't need to return unordered merchandise. You're legally entitled to keep it as a free gift." If you did click to accept an add-on, however, it counts as ordered, which is why the screenshots from your checkout matter so much.

Is a credit card or PayPal the safer way to pay for Akusoli? Both are accepted by Akusoli, and both are safer than a debit card. A US credit card comes with the federal billing-error rights described by the FTC, while PayPal runs its own buyer dispute process, so check its current terms before relying on it.

So Is Akusoli a Scam or a Legitimate Seller?

On the evidence available in October 2026, Akusoli is a legitimate, registered seller with a real product, not a scam, but it is a seller with a documented billing-complaint problem that deserves caution.

What Argues Against "Scam"?

A named company with a registration number and address, published terms and return rules, phone support in the US and Europe, tens of thousands of customer reviews and products that do arrive.

What Calls for Caution?

A BBB F rating, young domains, several linked company names, one-click charging in the terms, an upsell-heavy checkout and pain-relief marketing that research does not back.

If you decide to buy, treat it like any heavily advertised online-only brand: pay by credit card, refuse the extras, keep proof of what you agreed to and watch your statement. Curious where the product is actually manufactured? Our origin guide for Akusoli Insoles quotes what the seller discloses.

Visit the Akusoli Insoles Store

60-day return window from receipt (conditions apply; buyer pays return shipping)

What Else Do People Ask About the Company Behind Akusoli?

The legal pages behind Akusoli Insoles name UAB Mindra, a private limited company registered in Vilnius, Lithuania (company number 306042105), which says it trades "as Akusoli brand and other Wellness brands." A US business, Wellnova Solutions Inc, appears on the Better Business Bureau as "dba Akusoli," but we could not confirm the ownership link between the two in an official registry.

As of October 2026, the Better Business Bureau gives Wellnova Solutions Inc dba Akusoli an F rating, lists it as not accredited and shows 58 complaints closed over the past three years. The grade reflects how complaints about Akusoli Insoles orders were handled, not a test of the insoles, and the complaint count changes over time.

The vendor's help center explains that accessories and upsells added to an Akusoli Insoles order show up as separate charges on your bank statement, so one checkout can create several transactions. The terms also allow one-click payments to a stored card, which is why buyers should decline unwanted add-ons and count every charge on their statement.

We found no action naming Akusoli, Wellnova Solutions or UAB Mindra on the sites of the FTC, the CFPB, Tennessee state agencies, the UK Advertising Standards Authority or Truth in Advertising as of October 2026. That absence does not make Akusoli Insoles risk-free; it only means no formal case has been published.

Contact Akusoli support first with your order number and screenshots, and if the charge for Akusoli Insoles or an add-on is not reversed, send a written billing-error dispute to your credit card issuer. FTC guidance says the letter must arrive within 60 days after the first statement showing the error was sent to you; debit card users should call their bank immediately.

The BBB profile lists Wellnova Solutions Inc of Brentwood, Tennessee, as "dba Akusoli" and shows the same US phone number that the Akusoli Insoles store publishes for support. The vendor's own terms, however, name the Lithuanian company UAB Mindra as the seller, so the exact relationship between the two has not been confirmed in public registry records.

Domain registry records show that both web addresses used to sell Akusoli Insoles were registered in March 2024, the main brand domain on March 18 and the get-akusoli storefront on March 26. A young domain is not proof of a scam, but it means the brand has only about two and a half years of public history.

Which Records Did We Check for This Company Investigation?

All sources were opened on October 7, 2026. The vendor's own terms, impressum and help-center articles were read directly and are cited in words only, because this independent site does not link to the seller.

How This Investigation Was Put Together

Researched by: Akusoli Insoles Editorial Team

The Akusoli Insoles Editorial Team assembled this company check from public registry data, the seller's legal pages, BBB and Trustpilot records and FTC consumer guidance. We did not wear-test the insoles or place a test order, and we describe complaints as reported by buyers, not as proven facts. Nothing here is legal advice. This independent site earns a commission on some purchases made through its links, at no extra cost to you. Updated October 7, 2026.